PRIVACY POLICY

Updated!

Our Privacy Policy was updated on November 11, 2019. We have revised the Privacy Policy so that from this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for Mi Smart Home Hub products and services.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

OUR COMMITMENT TO YOU

This Privacy Policy sets out how Lumi United Technology Co., Ltd. and its affiliated companies ("Lumi", "we", "our" or "us") collect, use, disclose, process and protect any information that you give us when you use Lumi products and services. Should we ask you to provide certain information by which you can be identified when using Lumi products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.

This Privacy Policy was formulated to fully take your needs into account. It is important that you fully understand our personal data collection and usage practices and feel confident in your ability to control the personal information you provide to Lumi.

In this Privacy Policy, "personal information" means information that can be used to identify an individual, either from that information alone or from that information combined with other information Lumi has access about that individual.

By using Mi Smart Home Hub products and services, it shall indicate that you have read, acknowledged, and accepted all terms found in this Privacy Policy and any changes we may introduce at any time. We pledge to protect the privacy, confidentiality, and safety of your personal information by following the applicable laws (including your local data protection laws). At the same time, we also promise that our staff and agents will fulfill these obligations.

Lastly, we would like to give our users the best experience possible. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact our Data Protection Officer at privacy@lumiunited.com to address your specific concerns. We are very happy to directly address any questions or issues you may have.

WHAT INFORMATION IS COLLECTED AND HOW DO WE USE IT?

TYPES OF INFORMATION COLLECTED

We will require you to provide personal information that is necessary for us to successfully deliver our services. Without such personal information, we may not be able to provide our products or services to you.

We may collect the following types of information (which may or may not be personal information):

HOW THE PERSONAL INFORMATION IS USED

Personal information is collected in order to provide you with products and/or services as well as to ensure legal compliance with applicable laws on our part. You hereby consent that we may process and disclose the personal information to our affiliated companies (which are in the communications, social media, technology, and cloud businesses), Third Party Service Providers (defined below) for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

Here are more details on how we use your information (which may include personal information):

DIRECT MARKETING

WHO DO WE SHARE YOUR INFORMATION WITH?

We do not sell any personal information to third parties.

We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.

We may disclose your personal information to third-party service providers and affiliated companies described below. In each scenario listed below, you can rest assured that Lumi will only share your personal information according to what you have personally authorized. You should understand that when Lumi and third-party service providers are sharing your personal information in each scenario listed below that Lumi shall stipulate practices and obligations of such third parties via contracts to comply with applicable local data protection laws. Lumi shall also use contracts to ensure that third-party service providers comply with standards of privacy rights applicable to them in your jurisdiction.

SHARING WITH OUR GROUP AND THIRD PARTY SERVICE PROVIDERS

In order to operate successfully and provide you with the full functionality of our products and services, we may occasionally disclose your personal information to other Lumi affiliates or with our third-party service providers (our mailing centers, delivery services providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotional service providers, and agents representing Lumi). These kinds of third-party service providers may process your personal information as a representative of Lumi, or they may fall into one or several of the categories listed above. If you no longer wish to allow us to share this information, please contact us at privacy@lumiunited.com.

SHARING WITH OUR GROUP'S ECOSYSTEM COMPANIES

Lumi cooperates with a group of awesome companies which together form the Mi Ecosystem. The Mi Ecosystem companies are independent entities, invested and incubated by Xiaomi, and are experts in their fields. Lumi may disclose your personal data to Xiaomi or other Mi Ecosystem companies so as to provide you with and improve the exciting products and services (both hardware and software) from the Mi Ecosystem companies. Some of these products and services will still be under the Xiaomi brand, while others may use their own brands. From time to time, Mi Ecosystem companies may share data with Xiaomi relating to products and services under the Xiaomi brand in order to provide software and hardware services and offer better features and an improved user experience. If Lumi is involved in a merger, acquisition or asset sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website, of any changes in ownership, uses of your personal information, and choices you may have regarding your personal information.

SHARING WITH OTHERS

Lumi may disclose your personal information to others without further consent when it is required by law.

INFORMATION NOT REQUIRING CONSENT

SECURITY SAFEGUARDS

LUMI'S SECURITY MEASURES

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other such risks, we have implemented reasonable physical, electronic, and management-related measures to protect the information we collect from your products and Lumi websites. We will take all reasonable measures to protect your personal information.

Your personal information is all stored on safe servers and is protected in controlled facilities. We will classify your data based on importance and sensitivity and ensure that your personal data is protected at the highest level of security. We will ensure that staff and third-party service providers who access such information to provide you with services and products shoulder the strict contractual obligation of maintaining confidentiality. If they fail to fulfill such obligations, we will impose disciplinary actions or terminate cooperation. In short, we will periodically review our information collection, storage, and handing practices, including physical security measures, to prevent any unauthorized access and use.

We will take all possible measures to protect your personal information. You should, however, be aware that the Internet is not always secure. Because of this, we cannot guarantee the security or integrity of any personal information when it is being transmitted online in either direction.

WHAT YOU CAN DO!

RETENTION POLICY

We will retain personal information (if necessary) for fulfilling the purpose for which it was collected or for complying with applicable legal requirements or permissions. As long as we can reasonably infer that a retention of personal information cannot fulfill the purpose for which it was collected, and we no longer need to retain the information for legal reasons, dispute resolution, enforcement of our agreements, or any other business-related purpose, we will cease to retain such personal information, or we will eliminate any ways in which such personal information may be associated with specific individuals.

ACCESSING OTHER FEATURES ON YOUR DEVICE

Our applications may access some features on your devices, such as Wi-Fi network status, and other features. Such information is used to enable our applications to run on your devices and enable you to interact with our applications. At any time you may revoke your permissions by turning these off at the device level or contacting us at privacy@lumiunited.com.

YOU HAVE CONTROL OVER YOUR INFORMATION!

CONTROLLING SETTINGS

Lumi recognizes that privacy concerns differ from person to person. Therefore, we provide examples to illustrate the ways Lumi provides for your choice, so as to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:

If you have previously agreed to us using your personal information for the aforementioned purposes, you may change your mind at any time by writing or emailing us at privacy@lumiunited.com.

ACCESS, UPDATING, OR CORRECTING YOUR PERSONAL INFORMATION

WITHDRAWAL OF CONSENT

TRANSFER OF PERSONAL INFORMATION OUTSIDE OF YOUR JURISDICTION

To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards.

Currently, Lumi runs data centers in China, the United States, Germany, Russia, and Singapore. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. We may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

MISCELLANEOUS

MINORS

ORDER OF PRECEDENCE

If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.

UPDATES TO THE PRIVACY POLICY

We keep our Privacy Policy under regular review and may update it to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or post the changes on all the Lumi websites or through our software, so that you can be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek consent from you again before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.

DO I HAVE TO AGREE TO ANY THIRD PARTY TERMS AND CONDITIONS?

Our Privacy Policy does not apply to products and services offered by a third party. Lumi products and services may include third parties' products and services. Third parties may collect your information when you use such products or services. For this reason, we strongly suggest that you read the third party's privacy policy just as you have taken the time to read ours. We are not responsible for and cannot control how third parties use the personal information that they collect from you. Our Privacy Policy does not apply to other websites that are linked via our services.

Here are third party terms and privacy policies that apply when you use these specific products or functions:

CONTACT US

Lumi United Technology Co., Ltd.

8th Floor 801-806, Jinqi Zhigu Building, Liuxian Street, Nanshan, Shenzhen, China.

Email: privacy@lumiunited.com

Thank you for taking the time to familiarize yourself with our Privacy Policy!